Service
Refund & Return Policy
Satisfying our customers is our number one priority. If anything falls short, our simple return process will make it right.
Conditions
Our Promise & Return Conditions
To ensure the safe return of your products and proper allocation to your order, please follow the guidance below:
- International Perfume Shipments: All international perfume sales are final. Because fragrance is classified as a restricted product subject to international transport regulations, customs compliance, and Ministry of Health requirements, we do not accept international returns or exchanges for change of mind, fragrance preference, or opened products.
- Domestic Shipments & General Merchandise: Merchandise must be returned within 10 days in unused, like-new condition.
- Products purchased directly on designershaik.com cannot be returned to retail shops.
- Likewise, our online refunds do not apply to purchases made through retail shops or other online agents.
- Refunds are paid to the customer upon validation of the cause of return. We reserve the right to refuse returns that do not meet these conditions.
Claims
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrectly supplied product, you must contact Customer Service to obtain a Return Merchandise Authorization (RMA) before returning any product. Unauthorized returns will not be accepted.
To report an issue and request your RMA, customers must contact us within 48 hours of delivery and provide photographs of:
- The product received.
- The packaging with the barcode label.
- The shipping label.
Upon verification, we may offer a replacement or refund at our discretion.
Shipping
Return Shipping Responsibility
Customers are responsible for all return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item). We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Support
Need Help?
We are here to assist you with returns, replacements, and product questions.
Email
support@designershaik.com
Please share your order number, the reason for the return, and the required supporting photos for faster validation.
What happens next
Once we confirm the return, you will receive shipping instructions. When you send a product back to us, we will process the return and notify you by email once your refund has been approved. After inspection and validation, your refund will be released to the original payment method. Most refunds appear within three weeks of our receiving your return, depending on your bank's processing timelines.