Frequently Asked Questions

Designer Shaik proudly offers a lifetime refilling service for the Opulent Shaik range (excluding travel-size bottles).

For customers in the GCC, you can take your empty bottle to a Designer Shaik authorised retailer. For customers outside the GCC, or those preferring a courier service, refills can be arranged via our official website and are processed at our facilities in Bahrain.

Authentication & Condition: Your bottle must be genuine. You can send a photo to support@designershaik.com or call Customer Care at +973 1759 8043 for preliminary confirmation. However, final authentication is performed upon physical receipt. If a bottle is found to be counterfeit upon physical inspection, the refill will be refused, and the fake bottle will be collected and will not be returned. If a genuine bottle is structurally damaged, our team will evaluate it and may consider replacing it at our discretion.

Online Refill Shipping: You will be given a Shop & Ship address to send your empty bottle. The shipping fee for the delivery of your newly refilled bottle back to you is already charged at the time your refill order is placed. Please note that because fragrance is a restricted product, we cannot offer refill shipping to all countries (such as Russia and the CIS regions).

Designer Shaik’s in-store refill service is currently only available in GCC countries. You can locate your nearest authorised store on our website under the Retail Network. We advise calling the shop ahead of time, as some retailers may not provide this service or may require a longer lead time depending on availability.

Duty-Free Locations: Please note that our refill service is not available in duty-free zones. However, customers can still enjoy Opulent Shaik No. 77 by purchasing a new bottle, which is available at the Bahrain Airport Duty Free and Dubai Duty Free shops.

No. Your empty bottle will only be refilled according to the exact original scent of the perfume you bought. You cannot switch fragrances between bottles.

Yes, we ship worldwide. However, because fragrance is classified as a restricted product subject to strict international transport regulations, customs compliance, and Ministry of Health requirements, we cannot deliver to all countries (such as Russia and the CIS regions).

Please note that we are also unable to deliver to APO addresses or P.O. boxes. Check the searchable Destinations section on our Shipping & Delivery page for the complete list of eligible countries.

If your country is not listed, please contact us directly as country restrictions change regularly.

We offer free delivery on local orders to Bahrain, the United Arab Emirates (UAE), and the Kingdom of Saudi Arabia (KSA).

For the rest of the GCC, delivery is $35 (delivered within 3 to 4 business days). Delivery to the rest of the world (4 to 10 business days) starts from $60, provided there are no customs delays. Please note that the final cost of delivery will be calculated at checkout depending on the number of items ordered and your geographical location.

All customs fees, taxes, and any other additional costs associated with your purchase overseas are the responsibility of the customer. These are NOT included in the cost of the order or shipping charge. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees chargeable to you. Designer Shaik does not provide refunds to customers for failure to pay duties and taxes associated with their order.

For more inquiries, please contact us through +973 17598043 or support@designershaik.com.

All orders within the GCC are delivered within 1 to 3 business days. For the rest of the world, deliveries typically take 4 to 10 business days, provided there are no unforeseen customs delays.

At checkout, you will be securely redirected to either the Tap Payments or MyFatoorah payment gateways to complete your transaction.

Experiencing issues at checkout? If you have trouble processing your payment online, please contact us at support@designershaik.com or call +973 17598043 with your order details. We will gladly send you a secure, direct payment link to finalize your purchase seamlessly.

Some perfumes, particularly those with a high concentration of fragrance oils, may contain naturally colored ingredients that can leave marks on certain fabrics if sprayed directly onto clothing. White, light-colored, silk, cotton, and other delicate fabrics are especially susceptible to visible staining.

To prevent staining, we highly recommend applying perfume directly to the skin, focusing on pulse points such as the wrists, neck, and behind the ears. Please allow the perfume to dry completely before dressing. Please note that Designer Shaik assumes no liability for damage or stains to clothing, fabrics, or personal property.

Additionally, because we use high-quality natural ingredients, fragrance oils may vary slightly in color from batch to batch. This natural variance—along with the potential to stain fabrics—is a normal characteristic of concentrated luxury perfumes and does not constitute a product defect for return or refund purposes.

If you have any concerns regarding your product, please contact our Customer Care team directly at support@designershaik.com or call +973 1759 8043 for assistance.