Refill Policy

To be eligible for a refill, the empty bottle must be genuine. An empty bottle will only be refilled with the exact original scent of the perfume bought; you cannot switch fragrances (e.g., an Opulent Shaik No. 77 bottle cannot be refilled with Opulent Shaik Gold).

If you would like to confirm whether your bottle is genuine before proceeding, please send a photograph to support@designershaik.com or contact Customer Care at +973 1759 8043.

Designer Shaik’s in-store refill service is currently only available in GCC countries. You can take your empty bottle to a Designer Shaik authorised retailer who will arrange the refill on your behalf. Please note that some retailers may not provide this service, so we advise calling the shop ahead of time. Depending on the retailer and refill availability, this may be a same-day service or require a longer lead time. You can locate your nearest authorised store on our website under the Retail Network.

Duty-Free Locations: Unfortunately, our refill service is not available in duty-free zones. However, customers can enjoy Opulent Shaik No. 77 by purchasing a new bottle, which is available at the Bahrain Airport Duty Free and Dubai Duty Free shops.

For customers outside the GCC, or those preferring a courier service, refills can be arranged via our official website. All online refill services are processed at our facilities in Bahrain.

Shipping Restrictions: Because fragrance is classified as a restricted product subject to international transport regulations, customs compliance, and Ministry of Health requirements, we cannot refill and ship to all countries (such as Russia and the CIS regions). Please verify that your country is eligible for delivery on our Shipping & Delivery page before requesting a refill.

Initiating the Process: Upon requesting and paying for your refill service, you will be provided with a specific Shop & Ship address depending on your country. The shipping fee for the delivery of your newly refilled bottle back to you is already charged at the time your refill order is placed.

Shipping to Us: You are responsible for shipping your empty bottle to the provided Shop & Ship address. We highly recommend securely packaging the item and using a trackable delivery service. Designer Shaik is not liable for empty bottles that are lost or damaged in transit before reaching our facilities. From the Shop & Ship location, Designer Shaik will cover the onward freight costs to bring your bottle to Bahrain.

Authentication & Bottle Condition: Final authentication is performed upon physical receipt. If a bottle is found to be counterfeit upon physical inspection, the refill will be refused, and the fake bottle will be collected and will not be returned to you. If your genuine bottle is found to be structurally damaged, our team will evaluate it and may consider replacing the bottle at our discretion.

Delivery Lead Time: The timeline for international delivery depends on how soon you can send your empty bottle to our provided Shop & Ship address. Once your empty bottle is received at our Shop & Ship address, it takes approximately 10 days to process the refill and return the bottle to you.

Return Shipping & Customs: Because the shipping fee for your return delivery is collected at the time of order placement, no further shipping freight charges will be applied by Designer Shaik. However, all customs fees, taxes, and any other additional costs associated with the shipment re-entering your country are the sole responsibility of the customer.

Customer Care
support@designershaik.com
+973 1759 8043

Please include your fragrance name, bottle size, country, and a clear photograph of your bottle so our team can advise you on the next steps.